Tim Morris said... The vessel to the island is good ,fast and clean however the information was very disappointing.
The audio was muffled and told us nothing about our day trip.The minimum information should is about the island,what to expect,what to look forward to and what to be careful of such as stringers and how to prepare for our day.In typical Aussie fashion,all they told us was the bar was open ,disappointing to see an epic fail in my own country,in front of many international visitors,it was embarrassing.Surely,the tour company can make more effort and talk up the experience instead taking the passengers for granted because they have choices.
We were disappointed with poor service in the equipment hire shop with lack detail and given clothing & diving masks that needed to be returned.When my wet suit was returned the lady in the return area gave me a verbal spray for folding out the arm of the suits.Terrible to spoken to that way by a person in the shop.
The serious issue was around safety and the stringers in the sea.No one told us ANYTHING about the dangers and we learnt for another passenger that a person was strung yesterday in the same waters we were swimming in.
What happened if you got stung ? The passengers said you must put vinegar on the bite area.
No one in the hire shop explained what to look for ,such as small creatures in shallow waters are most likely places to get bitten and we only found this out by googling to matter when the day was over.Surely,there should be a person from Fitzroy island patrolling the beach and telling people about the dangers.However,no your on your own and another epic fail .We even saw people fishing with Thier rods on the beach,in the coral reef where we were swimming ,surely this is no allowed ?
Sorry ,I can’t recommend this trip until the tour company and owner of the island lifts their game and becomes more professional along with the concerns of passengers about safety and issue of stingers.